Privacy Policy

OUR PRIVACY COMMITMENT
At The Milford National Bank and Trust Company (“MNB”), we value our customers’ trust and respect their privacy and confidentiality in all of their dealings with our bank and our subsidiaries.
We are committed to safeguarding customer information. Our policy is designed to protect the confidentiality of information we have about you. Since your privacy is a priority to us, MNB will not share non-public information about you with third parties outside of our organization without your consent, except as explained in our Privacy Policy.
We may amend our Privacy Policy from time to time. Annually, we will send our customers our most recent Privacy Policy notice.
This Privacy Policy notice applies to MNB and its affiliates, CrossRoads Insurance Agency, Inc. and Forward National Company, Inc.
Please take a moment to review our Privacy Policy.

About Our Privacy Policy
Protecting your privacy is the highest priority of every employee of MNB. We want you to understand what information we may gather and how we may share it. This Privacy Policy explains MNB’s collection, use, retention and security of information about you.

We Collect Information to Serve You and Administer Our Business
As part of providing you with financial products or services,we may obtain information about you from a variety of sources:

applications, forms, and other information that you provide to us, whether in writing, in person, by telephone, electronically or by any other means. This information may include your name, address, social security number, date of birth,employment information, income and credit references;
as required by the USA Patriot Act, we also collect, verify and record other information to verify your identity;
your transactions with us or with others. This information may include your account numbers and balances, payment history, and account usage;
consumer reporting agencies. This information may include account information and information about your credit worthiness;
public sources. This information may include real estate records,

Sharing Information Outside MNB
We may be required to or we may provide information about you to third parties outside of our bank without your consent, as permitted by law, such as:

to respond to a subpoena or court order, judicial process, law enforcement agencies or regulatory authorities;
to consumer reporting agencies;
to protect against fraud,money laundering and other risks.

In addition, we may provide information about you to our service providers to help us process your applications or service your accounts. These may include billing, Internet, on-line banking and bill payment service providers, mail and telephone service companies, insurance tracking companies, insurers, loan settlement service providers, property inspection companies, attorneys or other professionals. These service providers use your information for our purposes only and uphold the confidentiality and security of this information.

All our service providers have confirmed to us in writing that they do not use our customers’ information for any other purposes.

We may disclose the following information to companies that perform marketing services on our behalf which may include the categories of information described above under the heading “We Collect Information”and only that which we deem appropriate for such service providers to carry out their functions.

We may also disclose some of the information we collect, as described above, to other financial institutions with which we have joint marketing agreements, such as securities broker-dealers and insurance agents.

We do not provide non-public information about you to any non-MNB service provider or marketing company.

Sharing Information Within MNB

As part of an effort to provide customers with comprehensive and effective service, we may use information that we have collected about you to inform you of certain financial products and services that may be of interest to you and which you may not otherwise know about.

Sharing Information with MNB Affiliates
We may share certain information about you with our affiliates. This may include the following: identification information (such as your name and address), and information regarding your account transactions and experiences with us (such as your payment history), as allowed by the Fair Credit Reporting Act.

We Limit Employee Access to Your Information
All MNB employees adhere to a code of conduct that includes the responsibility to protect the confidentiality and security of customer financial and personal information.Employees are bound by this Privacy Policy and are educated on implementing MNB’s information security practices. We have designed procedures to restrict access to the personal and account information of our customers to those employees who need to know that information in the course of their job responsibilities and to service your account.

Our Security Practices and Accuracy of Your Information

We have developed physical, electronic, and procedural safeguards to guard your non-public personal information in accordance with federal standards.
We strive to ensure that the information concerning you is accurate in all aspects. If we become aware of inaccuracies in our records, we will take prompt steps to make appropriate corrections. If you are aware of any inaccuracies, please write to us at our Main Office at the address contained in this policy.
Internet e-mail is not a secure environment. Do not send confidential information, such as social security or account numbers, or copies of tax returns, to us by e-mail. In our e-mail response to you,we will not include confidential information about you.

Customer Privacy On Our Web Sites
MNB is committed to protecting the privacy of customer information on the Internet.We use “cookies”for enhanced login security that works in conjunction with your on-line banking user ID and password to authenticate the customer as the authorized user. For security information on MNB’s web sites, refer to our on-line banking security overview page at www.milfordnational.com or www.milfordtrust.com.

Privacy and Children On-line
We will not knowingly collect, use or disclose information from children. We will not send any unsolicited promotions to on-line users who indicate they are under 13 years of age unless the solicitation is in connection with an account opened by an adult. A website that may be helpful in providing information for children and web safety is the Federal Trade Commission's site at www.ftc.gov/kidzprivacy

Third Party Web Site Links
Our web site contains links to third party web sites that you may find useful. Once you leave Milford National’s site, our Privacy Policy will no longer be in effect. Those sites may have their own privacy policies. You should review the Privacy Policy of any web site before you provide nonpublic personal information.

Our Former Customers

Even if you are no longer a MNB customer, our Privacy Policy will continue to apply to you.

Other information

This Privacy Policy applies to products or services provided by The Milford National Bank and Trust Company, and its subsidiaries Forward National Company, Inc. and CrossRoads Insurance Agency, Inc. used primarily for personal, family, or household purposes (not business purposes). We reserve the right to change this Privacy Policy, and any of the policies described above, at any time. Further, the examples contained within this Privacy Policy are to serve as illustrations; they are not intended to be exclusive.

IDENTITY FRAUD INFORMATION
Identity theft is a fast-growing form of consumer fraud in this country. The Milford National and its subsidiaries, Forward National Company, Inc. and CrossRoads Insurance Agency, Inc.work hard to protect your information. You too can play a role.

Identity Theft – Minimize your risk
It is important to take some measures to avoid becoming a victim yourself, by being a smart consumer. Here are some things you can do to minimize your risk:

Keep your personal numbers safe and secure. Guard your social security number. Do not carry your SSN card.
Manage your mailbox. Remove mail promptly and never use your mailbox for outgoing mail.
Tear up unused credit offers,convenience checks and other documents containing personal information before discarding them.
Review bank and credit card statements for accuracy.
Pay attention to your billing cycles. If your bills don’t arrive on time, check with your creditors.
Don’t give out personal information to people you do not know, especially over the phone or Internet.
Commit all passwords and Personal Identification Numbers (PINs) to memory and do not give them to anyone.
Keep track of credit card, debit card and ATM receipts.

For more information about identity theft, the Federal Trade Commission (FTC) has information on their web site at www.ftc.gov/idtheft.

If You Become a Victim
Even with precautionary action identity theft can still happen. If you believe you are a victim of identity theft, take action immediately. Here are some suggestions recommended by the FTC:

Contact your banks, credit card companies, and all others with whom you have a financial relationship.
Contact the major credit bureaus listed below and request a “fraud alert”be placed on your file.

Equifax:
Experian:
Trans Union:

1-800-525-6285
1-888-397-3742
1-800-680-7289

File a report with your local police department.Ask them for a copy of the police report, in case you need proof later of the crime.
File your complaint with the FTC.They maintain a database of identity theft cases used by law enforcement agencies for investigation.You may contact them on-line at www.ftc.gov/idtheft; or call the FTC’s Identity Theft Hotline at 1-877-IDTHEFT (1-877-438-4338).

The Milford National Bank and Trust Company Offices:

Milford
Main Office: 300 East Main Street, Milford, MA 01757, 508-634-4100
256 Main Street, 508-634-4130
146 South Main Street, 508-634-4110

Mendon
14 Hastings Street, Rte. 16, 508-634-4114

Bellingham
286 Hartford Avenue, 508-634-0407 (Next to ZOOTS)

Hopkinton
74 South Street, 508-544-9880

On-line Banking
www.milfordnational.com

TeleBanking
Toll-free 1-888-696-6288

Affiliate Offices:
CrossRoads Insurance Agency, Inc.
300 East Main Street, Milford, MA 01757, 508-244-5159

Forward National Company, Inc.
112 Turnpike Road, Suite 201,Westborough, MA 01581, 1-800-805-4668

Member FDIC

Equal Housing Lender