Q: How do I access Online Banking?
A: Please speak to a Customer Service Representative at your local banking office,
call 508-634-4100 or
Contact Us
to apply for Online Banking.
Q: Can I create my own password that is easy for me to remember?
A: Yes, you will have to create your own password during the initial log in to Online Banking. A temporary password is communicated to you to use on your first login.
Q: What happens if I forget or lose my password?
A: Click here
to reset your own password. Ask for Online Customer Support at 508 634 4100 for additional assistance.
Q: What is Online Banking?
A: Online Banking is a tool that allows you to use a personal computer with an Internet connection to conduct your banking online.
Q: What can I do with Online Banking?
A: You can view account balances and transaction history, transfer money, and download transactions to a personal financial manager and much more. Check out the Online Banking Demo to see all the features of Online Banking and how you can personalize your online banking experience.
Q: Is any of my personal information stored in the Online Banking product?
A: Yes, the Online Banking product stores your User ID, password and user preferences.
Q: How current is my banking information?
A: Your account information is updated every business day with new transactions that were posted to your account the previous business day
Q: What accounts will I be able to access through Online Banking?
A:You can access all your deposit and loan accounts from the Online Banking service. Our Online Banking Product is intended to give you as much access, security, and versatility as possible. Simply speak to a Customer Service Representative to request an account be added for online access.
Q: How much account information can I view at once?
A: The system will automatically show the current month's transactions and information. However, you can choose to view any date range from the account history page for the previous 6 months.
Q: What formats can I download my transaction history in?
A:Online Banking supports downloads to Quicken™, Microsoft Money™ or as a comma-delimited text file.
Q: Can I schedule future transfers?
A: Yes, you can schedule current, future and recurring transfers.
Q: When can I use Online Banking services?
A: With Online Banking, you have access to your account information 24 hours a day, 7 days a week!
Q: Is there a demo available for me to try?
A: Yes, we have an Online Banking Demo that is part of the Home Banking package.
Q: How long can I be inactive before being logged out of the Online Banking product?
A: The inactivity time out default is set for 20 minutes. However, you can define the timeout period in the User Options area for 5, 10, 20, 45 or 60 minutes.
Q: What is required to use the Online Banking service?
A: All you need to use Online Banking is a secure browser that supports 128 bit encryption, such as Microsoft Internet Explorer®, Netscape Navigator® or America Online®. You can use any computer that has Internet access.