Statement Errors/Questions 

In Case of Errors or Questions About your Electronic Fund Transfers 

Telephone us at 508-634-4100 or write us at The Milford National Bank and Trust Company, 300 East Main Street, P.O. Box 228, Milford, MA 01757-0228 as soon as you can, if you think your statement or receipt is wrong of if you need more information about a transfer on the statement or receipt. We must hear from you no later than 60 days after we sent you the FIRST statement on which the error or problem appeared.

(1) Tell us your name and account number.

(2) Describe the error or transfer you are unsure about, and explain as clearly as you can why you believe there is an error or why you need more information.

(3) Tell us the dollar amount of the suspected error.

For consumer accounts used primarily for personal, family or household purposes, we will investigate your complaint and will correct any error promptly. If we take more than 10 business days to do this, we will credit your account by the amount you think is in error, so that you will have use of the money during the time it takes us to complete our investigation.

For other accounts, we investigate, and if we find we have made an error, we credit your account at the conclusion of our investigation.

Reporting other problems. Please examine your statement carefully and promptly. If no error is reported within 60 days after we make the statement available to you, the account will be considered correct.