Frequently Asked eStatement Questions

Q: What is eStatements?
A: eStatements is a service provided to allow you to view your monthly statements and documents through Online Banking. You will receive an email notification each time a new document is available.

Q: How do I access eStatements?
A: You must be a Milford National Online Banking customer to access your statement(s) online. You will have access to your monthly statement by clicking on the "Products & Services" link within Online Banking at www.milfordnational.com

Q: How do I change my email address for eStatement notifications?
A: You must go to "My Profile" then select "User Options" of Online Banking to update your email address.

Q: How long does it take to sign up for eStatements?
A: Your request to receive eStatements must be received 10 business days prior to your statement cycle end date. Allow approximately two months to discontinue receipt of your paper statement.

Q: Does my statement include check images?
A: eStatements do not include check images. The front and back of your check images can be printed from Account History in Online Banking. The images will be available for 6 months. We encourage you to periodically download or print copies of checks you may need for tax preparation or other purposes.

Q: How many statements will be available for online viewing or downloading?
A: Online archives stores a minimum of 24 months of statements.

Q: Can I get all my statements online?
A: Checking, Savings and Money Market accounts are eligible to receive eStatements. Any account that is viewed on Online Banking is available in eStatements. Please note that account activity for multiple accounts may be combined on one statement.

Q: Is my account information secure?
A: Yes, your eStatement can only be accessed within Online Banking. Additionally, you do not need to be concerned with lost or stolen mail. Click here for more information regarding your online privacy and security.

Q: Is there a cost for eStatements?
A: No, this is another free service for our Online Banking customers.

Q: What are the system access requirements to view eStatements?
A: To access eStatements you will need Microsoft Internet Explorer version 7.0 or higher to serve as your browser. You may also need Adobe Acrobat Reader version 6.0 or higher or a TIFF viewer to view your documents. Additional instructions can be found in eStatements "Help".